FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

Are you a factory or trading company?

We are a factory.

How does your factory do regarding quality control?

We have a special QC department in charge of products' quality.

How long is the warranty period?

All of our machiner have one year warranty.

Do you have some videos where we can see the line producing?

Yes, we can provide some videos for reference.

How much production capacity of your company one year?

This depends on your needs.

Can we visit your machine operation in your factory?

We have own plastic products company, you can see all the machine.

How do you make our business long-term and good relationship?

a.We keep good quality and competitive price to ensure our customers benefit ;

b.We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

What is your terms of payment?

T/T 30% as deposit, and 70% before delivery. We'll show you the photos and videos of the machine before you pay the balance or you can come to our factory to test the machine.

How to install the machine?

We will send technician to your factory to install the machine, and teach your workers to use it. You pay all related costs, including visa charge, double-way tickets, hotel, meals, and technician salary.

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